Support
Frequently asked questions
Start with campaign setup, verification, draw readiness or reward follow-up. For environment-specific questions, share the affected stage and relevant record references with your support contact.
How can customers enter?
Choose receipt uploads, an email-verified form or single-use codes. Submissions pass through administrator approval before the draw.
Is RaffleOps a monthly subscription?
The platform is a one-time purchase. Implementation, hosting, support and optional services are scoped separately in the commercial proposal.
Are campaigns or participants limited?
There is no platform cap on campaigns or participants. Infrastructure capacity and storage should be planned around expected campaign volumes.
Can we use our brand and domain?
Yes. Use your own hosting and domain, with your company branding. Choose from 20 campaign page themes, 10 form templates and 10 winner ticket designs.
What does UAE-ready mean?
The platform is designed around regional promotional workflows. Campaign owners remain responsible for the permissions and rules that apply to their promotion.
Can we deploy on our infrastructure?
Yes. Each business has a separate installation with one administrator and unlimited campaigns. Hosting requirements and email delivery are checked during setup.